Return Procedures
Terms and Conditions for Returning Products at Tabib Daru
Customer satisfaction is one of the fundamental principles of Tabib Daru. However, since our products fall under the category of “health-oriented, edible, and personal care products” (including various herbal distillates, essential oils, syrups, and medicinal plants), product returns are subject to strict health and hygiene regulations to protect public health.
Our goal is to resolve any potential issue you may encounter as quickly as possible while fully complying with health and hygiene protocols.
Under What Circumstances Can I Return My Order?
You may submit a return request within a maximum of 24 business hours after receiving your order if you notice any of the following:
Physical Damage: If the product has been broken, leaked, or visibly damaged during transportation (the shipping company’s official damage report must also be provided).
Product Discrepancy: If the product delivered differs from the specifications of the order placed on the website (in terms of type, volume, or quantity). (For example, if mint distillate was ordered but borage distillate was delivered.)
Expired Product: If the product has passed its expiration date at the time of delivery (which is highly unlikely given our quality control system).
Noticeable Quality Defect: In the event of any abnormal change in the product’s color, smell, or taste resulting from spoilage (subject to confirmation by the Quality Control Department).
Which Products Cannot Be Returned?
Due to health and hygiene regulations and the nature of our products, returns are not accepted under any circumstances in the following cases:
Opened Seal: Any damage to the bottle seal, opening of the vacuum packaging of dried herbs, or partial use of the product (even for testing purposes).
Personal Preference: Cancellation of an order for personal preference reasons (such as disliking the aroma of an essential oil or the taste of an herbal distillate) after the original packaging has been opened.
Customer-Caused Damage: Any damage resulting from improper storage or impact after the product has been delivered to the customer.
Return Request Process
To ensure your request is processed quickly, please follow the steps below:
Contact Support: Before taking any action or returning the product, please notify our support team of the issue by phone or through the “Contact Us” form.
Submit Documentation: Send a photo of the damaged or incorrect product along with your order number.
Initial Approval: After our experts review your request, the necessary arrangements will be made with you to return the product.
Return Shipment: Send the product to the central warehouse address in its original packaging, along with all accompanying items.
Financial Responsibility
Store Error: If the issue is caused by Tabib Daru (product discrepancy, damage, or expiration), we will cover all costs of returning the product and shipping the replacement.
Customer Cancellation: If the cancellation of an order (applicable only to sealed, non-hygienic products) is approved, the costs of shipping and returning the product will be borne by the customer.
Refund Processing Time: Once the returned product arrives at the warehouse and is approved by the Quality Control Department, the refund will be transferred to the bank account provided by the customer within 48 to 72 business hours.